Privacy Policy


Your privacy is very important to us. RE/MAX's policy is to respect and protect the privacy of visitors to our web site. The purpose of this privacy policy is to provide you with a description of the type of information we collect and how we use that information. RE/MAX Does Not Collect Individually Identifiable Data on Users. We do not collect personally identifiable information on our web site unless you choose to give it to us via an electronic mail message or by using the saved search feature. Even when you choose to give us information, we keep it confidential, and will not provide your email address to any third party. When guests visit the web site, we collect some basic information that does not identify individual users. This includes the amount of traffic visiting the site, which pages are visited and for how long, where the visitors come from, and what ISP they are using. We use the information we collect to improve the quality of our web site, enhance or tailor the information we offer, and make your experience on our site as valuable and efficient as possible.


By using our web site, you consent to RE/MAX's collection and use of your information as described in this policy. If RE/MAX updates this privacy policy, such changes will be posted on this page. So that you are always aware of what information we collect and how we use it, we recommend that you review this page regularly.

1. Introduction

RE/MAX Kenya (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.remax-kenya.co.ke (the “Site”) and comply with:

  • The EU General Data Protection Regulation (GDPR)

  • Kenya’s Data Protection Act, No. 24 of 2019

By using our Site, you consent to the practices described below.

2. Data Controller & DPO

Data Controller: RE/MAX Kenya
Address: 6th Floor, Rhapta Heights, Rhapta Road, Westlands
Email: privacy@remax-kenya.com
Data Protection Officer (DPO): dpo@remax-kenya.com

3. Information We Collect

We may collect and process:

  • Identity & Contact Data: name, email address, phone number, postal address

  • Transactional Data: property enquiries, appointments booked, purchase history

  • Technical & Usage Data: IP address, browser type, pages viewed, cookies and analytics data

  • Marketing Data: preferences, opt-in/opt-out status

4. How We Use Your Information

We use your data to:

  1. Provide and personalise our real estate services (enquiries, showings)

  2. Process contracts and transactions you request

  3. Send newsletters, promotions, and market updates (where you’ve opted in)

  4. Improve our Site’s performance, user experience, and security

  5. Comply with legal, tax, and regulatory obligations

5. Legal Basis for Processing

  • Consent: where you’ve opted in (e.g., email marketing)

  • Contract performance: to fulfil your property enquiries or bookings

  • Legal obligation: to comply with Kenyan or EU law (e.g., anti-money laundering)

  • Legitimate interests: to improve our services and protect our Site

6. Sharing Your Information

We may share data with:

  • Service Providers: CRM platforms, marketing automation, web-hosting, analytics

  • Affiliates & Franchisees: for service delivery across the RE/MAX network

  • Regulators & Law Enforcement: when required by law or to protect rights

7. International Transfers

If personal data is transferred outside Kenya or the EEA, we ensure adequate protection by:

  • Relying on an adequacy decision (GDPR)

  • Implementing Standard Contractual Clauses or DPA-approved safeguards

8. Data Retention

We retain your information only as long as necessary for the purposes above or to satisfy legal obligations:

  • Marketing consents: until you unsubscribe

  • Transactional records: 7 years (for tax and audit)

  • Site analytics: aggregated or anonymised after 2 years

9. Your Rights

Under the GDPR and Kenya’s DPA you may:

  • Access your personal data

  • Rectify inaccuracies

  • Erase data (“right to be forgotten”)

  • Restrict or object to processing

  • Port your data to another provider

  • Withdraw consent at any time

  • Lodge a complaint with the Kenya Data Protection Commissioner or your local EU supervisory authority

To exercise any right, contact privacy@remax-kenya.com We will respond within one month.

10. Security

We employ appropriate measures, including:

  • HTTPS / TLS encryption

  • Access controls & role-based permissions

  • Regular security audits & staff training

11. Cookies & Similar Technologies

Our Site uses cookies for:

  • Essential functionality (e.g., session cookies)

  • Performance & analytics (e.g., Google Analytics)

  • Marketing & retargeting (e.g., Facebook Pixel)

You can manage cookie preferences via your browser settings or our cookie banner.

12. Children’s Privacy

We do not knowingly collect data from anyone under 18. If you believe a child has provided us personal data, please contact us to remove it.

13. Changes to This Policy

We may update this Policy. The “Last updated” date will reflect the change. Continued use after updates implies acceptance.

14. Contact Information

For questions, data requests, or complaints, email privacy@remax-kenya.com or write to:
RE/MAX Kenya, 14752-00800 Nairobi